FAQ- What Is Customer Relationship Management/ CRM?



It’s 2019 and the dynamic CRM industry is empowered to provide your business best of the customized assistance required. CRM is not just a concept, it has a real application in the business world. A successful CRM software provides a collaborative platform where your business can easily integrate the various communication, sales, marketing, tasks, database management processes.


“What a CRM does to you is what a doctor does to a patient – It saves your business from falling down on statistics, performance and overall customer satisfaction”

The literal and original meaning of the expression “Customer Relationship Management” was, simply, managing the relationship with your customer. Today it is used to describe IT systems. The Software designed to help you manage this relationship.

CRM (customer relationship management) software is enterprise software that covers a broad set of applications and software to help businesses manage customer data and customer interactions, access business information, run reports, automate sales, marketing, and also customer support and also manage employee, vendor and also partner relationships.

CRM software is an innovative, cost-effective way to work. Businesses using CRM software will enjoy an increase in productivity and a reduction in costs associated with developing effective sales, marketing, and also customer service strategies.

  • Maintaining database for all customer, contact, opportunity and activity information
  • Helping generate leads and opportunity management from lead through the sale
  • Improving customer service through timely management of all issues and also lots more!

We provide full-featured, flexible and customizable Customer Relationship Management (CRM) software solutions to provide you with the competitive edge your company needs.

Nevpro’s cloud CRM (hosted) solution is an official Bitrix24 partner. It allows you to enjoy the many additional features. We deliver a highly available, reliable and secure hosted CRM package.

CRM Software implementation depends on many factors including the level of customization and data migration.


We provide support and training to help you make most of the CRM Software for your company.


Whether you are migrating from a different CRM software provider or implementing one for the first time, our technical experts will ensure that the implementation is smooth and successful.


Offered as a cloud or on-premise deployment, this browser-based CRM application automates the sales, marketing, and customer services areas of your company, delivering the power to create, cultivate and grow outstanding relationships. You’ll enjoy an increase in productivity and a reduction in costs associated with developing effective sales, marketing, and also customer service strategies.


Above all, our CRM software solutions specialize in assisting mid-market companies with sales, marketing, marketing automation, customer service and contact centre functions.

  • Nevpro is dedicated to providing organizations with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and also prospects.
  • A primary focus of our CRM business solutions: Sales, Marketing, Marketing Automation, Customer Service and also Contact Center.
  • We have implemented a number of customer service management systems and are also leading partners of Bitrix, the top CRM Software.

Nevpro’s customer relationship management software is more than just a software application. It forms the heart and soul of an organization’s technology and also the business process.

What makes Nevpro’s CRM unique?

Here are just a few of the ways we stand out from the competition:

  • Comprehensive Bitrix CRM providing you with many tools and features.
  • The option of both Cloud CRM or On-Premise CRM.
  • Easy to use and customize.
  • Fast and secure implementation.
  • Best support and training.
  • Official and also trusted Gold Partner of Bitrix.

To Know more click here


As a business owner, it is totally your call to adopt a suitable CRM solution for your business that can effortlessly integrate your business processes and take you to the top of the business world where your customers are loyal to your brand and your services are unrivalled.


You can contact us for expert assistance in adopting the right CRM Software for your business.