For any business, the relationship with the customer doesnt just end in a single transaction. After the Sale, there is always support to ensure the customer stays happy with your products / services. Most of the companies that have made to the top have realized that providing impeccable service to customer has its own perks. You not only retain the customer but also can gain more customers through reference.
One such way of providing an effective after Sales support is by using Ticketing Systems. When a customer faces a issue, he looks up at your company’s contact details to have a word with your company rep. A Ticketing system generates that unique reference point where he can start a meaningful conversation with your team to resolve his issue.
The ticketing system developed by Nevpro contains various categories for the type of call that you receive from your customers. It stores information of every resource you allocate to every support group and attempts to connect the same representative who had previously worked in the customer issue so that precious time is not wasted explaining the issue to a new rep.
An in-built escalation system ensures that if any ticket crosses an SLA, the appropriate senior is intimated of the situation and prompt action is taken immediately.
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For any business, the relationship with the customer doesnt just end in a single transaction. After the Sale, there is always support