The Role Of Mobile And Remote Access In ERP And CRM Systems

Role of mobile & Remote access
Role of mobile & Remote access

Mobile and remote access have become increasingly important in ERP and CRM systems. These systems provide a centralized platform for businesses to manage their operations, customers, and data. By using mobile and remote access, businesses can make these systems accessible from anywhere and at any time, providing a more flexible and efficient way to manage their operations.

The future of mobile and remote access is likely shaped by technological advancements and changing user behavior. Here are some of the trends and developments that are expected to shape the future:

  1. 5G Technology: The rollout of 5G networks will bring faster and more reliable mobile connections, enabling new levels of functionality and performance for mobile devices. This will drive virtual and augmented reality innovation, artificial intelligence, and the Internet of Things.
  2. Edge Computing: Edge computing will become increasingly important as devices and sensors generate more and more data at the edge of the network. This will allow for real-time processing and decision-making, leading to new mobile and remote access opportunities.
  3. Increased Remote Work: The trend towards remote work, driven by the COVID-19 pandemic, is expected to continue, leading to a greater emphasis on mobile and remote access solutions.
  4. Wearables: Smartwatches and fitness trackers are becoming more sophisticated and are expected to play a more significant role in enabling mobile and remote access.
  5. Security: As mobile and remote access solutions continue to grow; security will become an increasingly important issue. Companies and organizations will need to implement robust security measures to protect against threats such as hacking, phishing, and malware.

Therefore, the future of mobile and remote access is likely shaped by the integration of new technologies, an emphasis on security, and the continued growth of remote work.

Speaking of technology expansion, let’s see how mobile and remote access play a role in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM).

ERP systems manage a company’s core business processes, such as accounting, supply chain management, and human resources. By using mobile and remote access, companies can give their employees access to these systems from their smartphones or tablets, making it easier for them to manage their work and collaborate. This allows for real-time access to data and increases productivity as employees can complete tasks from anywhere, at any time.

CRM systems manage a company’s customer interactions, such as sales, customer service, and marketing. With mobile and remote access, businesses can provide their sales representatives with real-time access to customer information, making it easier for them to manage customer relationships and close deals from anywhere. This helps improve customer satisfaction as sales representatives respond to customer inquiries more quickly.

Mobile and remote access also provide greater security and control over data. By using secure login credentials and encryption technology, businesses can ensure that their data is protected and only accessible by authorized personnel. Thereby decreasing the risk of data breaches and protecting sensitive information. However, with an ERP Consultant, you could further customize the access features to enhance your company’s productivity.

They also can integrate with other systems and tools. For example, businesses can integrate their ERP and CRM systems with cloud storage systems, such as Google Drive or Dropbox, allowing them to store and access data from anywhere. This can also help with data backup and disaster recovery, ensuring that critical data is not lost in a system failure.

Let’s explore some facts and statistics about the use of mobile and remote access in ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems:

  1. Adoption of Mobile ERP: According to a study by Panaya, 70% of companies have already adopted or plan to adopt mobile ERP solutions.
  2. Remote Work & ERP: A survey by Proforma found that 90% of businesses believe remote work has accelerated the adoption of ERP solutions.
  3. Mobile CRM Use: According to a survey by Nucleus Research, 55% of salespeople using a mobile CRM solution reported increased productivity.
  4. Increase in Mobile App Usage: A report by Salesforce Research showed that the use of mobile apps in the workplace increased by 57% in 2020.
  5. Remote Access to CRM: A study by HubSpot found that 59% of salespeople use CRM while working remotely.
  6. Future of Mobile ERP: According to a study by TechNavio, the global mobile ERP market is expected to grow at a CAGR (Compound Annual Growth Rate) of over 9% from 2021 to 2025.

These statistics highlight the growing importance of mobile and remote access in ERP and CRM systems and the benefits companies can reap from adopting these solutions.

Mobile and remote access have numerous benefits to Enterprise Resource Planning (ERP) systems. Some of the key benefits are:

  1. Increased Productivity: With mobile and remote access, employees can access the ERP system from anywhere and at any time, allowing them to work in an efficient manner even when they are not in the office. This can lead to increased productivity and better utilization of time.
  2. Improved Collaboration: Mobile and remote access make it easier for employees to collaborate, regardless of location. This can lead to faster decision-making and improved communication within the organization.
  3. Real-Time Data Access: Mobile and remote access to the ERP system provides real-time access to critical data, allowing employees to make informed decisions and respond swiftly to changes in the business environment.
  4. Increased Flexibility: With mobile and remote access, employees can use the ERP system on various devices, including smartphones and tablets. This increased flexibility allows employees to work from anywhere and on the go, improving their ability to respond quickly to business demands.
  5. Improved Security: ERP systems with mobile and remote access typically employ robust security measures, such as encryption and multi-factor authentication, to protect sensitive data. This can help ensure the security of sensitive business information even when accessed from remote locations.

Overall, mobile and remote access to ERP systems provide organizations with increased flexibility, improved collaboration, real-time data access, and improved security, all of which can lead to increased efficiency and productivity.


In conclusion, the role of mobile and remote access in ERP and CRM systems is crucial for businesses to improve their operations and customer relationships. By providing real-time access to data, increased productivity, security, and integration with other systems, businesses can stay competitive and meet the changing demands of their customers.

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