The COVID-19 pandemic has highlighted the importance of accelerating digital efforts as a business imperative rather than an afterthought.

Working from home and collaborating remotely are hardly new concepts; at least in the IT industry and a few other fields that have long embraced modern working norms. However, the scale at which it is happening as a result of the pandemic, with hundreds of thousands of people collaborating around the world, is unprecedented. Thankfully, industry veterans and next-generation enterprises have invested in developing comprehensive tools and technologies focused on upgrading and strengthening infrastructure, connectivity, efficiency, and productivity.

In today’s fast-paced corporate world, regardless of industry or segment, Digital Transformation is the need of the hour. Microsoft Dynamics 365 is a set of intelligent business apps designed to help businesses accelerate digital transformation, modernize legacy systems, and move from reactive to proactive business intelligence. Dynamics 365 eliminates the hassle and complexity of managing separate customer relationship management (CRM) and enterprise resource management (ERP) systems. 

Although Dynamics 365 offers a raft of benefits, let’s take a look at the three major business advantages that help firms deliver tailored modern experiences that the market demands.

• Grow and Scale  

While Dynamics 365 applications are designed to work in tandem with other Microsoft applications, they can also be installed on their own. As a result, you can quickly get started with apps that are a good fit for your business- and only pay for what you use. Based on your changing business demands, you can always scale up or down.

• Streamline Business Processes

Through custom apps, workflows, and rich forms, Dynamics 365 seamlessly integrates with low-code solutions such as Power Apps, Power Automate, and Power Virtual Agents to expand the capabilities and address business challenges. The integration helps create novel solutions that boost productivity, streamline operations, and automate time-consuming tasks. 

• Make Informed Business Decisions

Powerful analytics tools, such as PowerBI, and Azure Machine Learning, seamlessly integrate with Microsoft Dynamics 365 to help you transform your organization and acquire intelligent business insights to make smart decisions. 

How does Microsoft Dynamics 365 help businesses gain a competitive advantage?

Microsoft Dynamics 365 is a suite of ERP and CRM applications that help you manage all facets of business such as sales, marketing, finance, operations, and customer service. CRM is a technology aid for millions of enterprises looking for B2B and B2C solutions during the COVID-19 crisis.

When it comes to community safety and health, Microsoft Dynamics 365 plays a critical role. CRM hasn’t slowed down in the aftermath of the global pandemic, which is not surprising, to say the least. Dynamics CRM uses workflows, processes, and artificial intelligence to help businesses of all sizes operate better. The adoption of CRM has helped businesses thrive at unprecedented speed. Businesses have been increasingly depending on CRM to navigate COVID-19 as work from home became the new reality.

Companies that had not previously established the ability to operate remotely were required to begin right away. We witnessed how the pace and scope of remote access put a lot of demand on the existing corporate systems, from detecting file sharing and instant messaging needs to ensuring smooth access to CRM and ERP systems.

To make it easier for remote workers and to take advantage of their enterprise systems, companies have had to make the most of their ERP systems. While resolving network connectivity challenges and establishing workplace collaboration has been among the top priorities for CIOs, here’s how Dynamics 365 tools have contributed to enterprises avoiding disruption during COVID-19.

1. Using Dynamics 365 Cloud to ensure seamless access to Enterprise Resources:-

All thanks to cloud-based Dynamics 365, salespeople, marketing specialists, HR supervisors, finance team, and project managers can all work from home and have access to everything they need to do their tasks.

Whether it’s talking to customers, taking or monitoring orders, handling inventory, or generating sales reports, cloud ERPs can help businesses run smoothly during the pandemic. Dynamics 365 cloud has the ability to scale dynamically, reallocate resources, and distribute the load, all of which are important for business efficiency.

2. Make use of Teams to facilitate Real-time Communication:-

Maintaining connectivity is critical at the time of crisis, so taking advantage of Microsoft Teams’ functionality and capabilities is the first step in enabling real-time communication between people across the enterprise.  

Because Microsoft Teams is already integrated with Dynamics 365, users only need to install rich desktop clients rather than web clients to cache information and achieve better outcomes when bandwidth is constrained or there are network issues. Users can chat with peers, exchange files, and collaborate on documents in real-time, thanks to advanced communication protocols that can help manage networking issues. 

3. Using Office 365 to make Teamwork Easier:- 

Through its integration with Office 365, Dynamics 365 can unlock modern remote working methods. Users can conveniently attend meetings remotely, exchange Office information, co-author in real-time, and be efficient from their respective homes by using Office 365. Users can work on documents individually or in groups, on the same files at the same time, and then share their work with the rest of the team to further develop their ideas

Winding Up 

Businesses all over the world have been significantly affected by the COVID-19 outbreak, which has interrupted processes, impacted business continuity, and fully transformed operating models. 

With the pandemic showing no signs of slowing down, organizations must be equipped to respond to the situation with short- and long-term plans. Employees must be able to collaborate efficiently from home for the company to stay profitable. Using ERP systems like Dynamics 365 to strengthen resilience to potential disruptions and plan for relentless long-term growth is a great approach for businesses to get ahead of the competition.

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