HAZEL DESK- TICKETING SOLUTIONS
For any business, the relationship with the customer does not end with single transaction. After sale, there is always support to ensure the customer satisfaction with your product/services. However, even the simplest of things, like improper tracking of customer requests/issues can be the downfall of the relationship.Most of the fortune companies have realized that providing impeccable service to customer has its own perks. You not only retain the customer but also gain more customers through reference. Having systematic Helpdesk Ticketing solutions can do the work easy.We at Nevpro, understand the value of each and every customer to the business and developed an online ticketing Solution. Aid your customer service with Hazel Desk Ticketing solutions and increase your chances to get quality responses from customers which can help you in creating a portfolio full of positive testimonials and goodwill in the market.
KEY FEATURES OF HAZEL DESK
Hazel Desk Ticketing system efficiently manages customer queries and complaints from calls, website, email, social media and many more.
Dashboard is a bird’s eye view of activities. Our comprehensive dashboard provides status of tickets, tasks and other timelines.
SELF SERVICE PORTAL
Easily list down FAQs, support forums. Empower your customer with routine issue solving. Let your executives handle critical issues.
Define role-based access, add staff, observe ticketing activity of agents, use two factor authentications for staff and many more
In Hazel Desk, you get notifications from system, tickets, forums, end users etc. Customization of notification field is possible.
Go effortless and automate. You can Change priority status, assign tickets, schedule work, apply canned action for repetitive tasks.
Since the interaction comes directly from customers, the analytics can be used to formulate effective sales & marketing strategies.
Hazel Desk smartly collaborates with multiple channels to ensure that your customer ask FAQs or report major issue easily!
BENEFITS OF HAZEL DESK
Organized Staff management
Better Customer Support
Speedy Issue recovery
Automated Customer Updates
WHO CAN OPT FOR HAZEL DESK TICKETING SOLUTIONS?
All Business Size
All Business Types
WHY HAZEL DESK?
Hazel desk is a complete ticketing solution that helps you to ease out your customer help & communication services so that you don’t miss out any customer query. This software assistance it much more than a helpdesk. It empowers your business with a positive brand image where your customers are happy to choose you.
Powerful Helpdesk System
User Friendly experience
Tailor made Solutions
READY TO EXPERIENCE HAZEL DESK?