HAZEL DESK- TICKETING SOLUTIONS

SEGMENTING. TARGETING. HELPING – Hazel desk at your service
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Hazel Desk



For any business, the relationship with the customer does not end with single transaction. After sale, there is always support to ensure the customer satisfaction with your product/services. However, even the simplest of things, like improper tracking of customer requests/issues can be the downfall of the relationship.

Most of the fortune companies have realized that providing impeccable service to customer has its own perks. You not only retain the customer but also gain more customers through reference. Having systematic Helpdesk Ticketing solutions can do the work easy.

We at Nevpro, understand the value of each and every customer to the business and developed an online ticketing Solution. Aid your customer service with Hazel Desk Ticketing solutions and increase your chances to get quality responses from customers which can help you in creating a portfolio full of positive testimonials and goodwill in the market.

Custom ERP Software


KEY FEATURES OF HAZEL DESK





TICKET MANAGEMENT

Hazel Desk Ticketing system efficiently manages customer queries and complaints from calls, website, email, social media and many more.


POWERFUL DASHBOARD

Dashboard is a bird’s eye view of activities. Our comprehensive dashboard provides status of tickets, tasks and other timelines.


SELF SERVICE PORTAL

Easily list down FAQs, support forums. Empower your customer with routine issue solving. Let your executives handle critical issues.


STAFF MANAGEMENT

Define role-based access, add staff, observe ticketing activity of agents, use two factor authentications for staff and many more


NOTIFICATIONS

In Hazel Desk, you get notifications from system, tickets, forums, end users etc. Customization of notification field is possible.


AUTOMATION

Go effortless and automate. You can Change priority status, assign tickets, schedule work, apply canned action for repetitive tasks.


ANALYTICS

Since the interaction comes directly from customers, the analytics can be used to formulate effective sales & marketing strategies.


COLLABORATION

Hazel Desk smartly collaborates with multiple channels to ensure that your customer ask FAQs or report major issue easily!


BENEFITS OF HAZEL DESK




A great brand emerges with unmatchable products, services and time. If you are kind with your customers and value them post-purchase, your business is here to grow. A ticketing system is just one of the key ways to let your customers feel important. With software assistance like Hazel Desk, your prompt communications and issue solving attitude can surely make you a go-to brand.



Efficient Communication



Organized Staff management



Better Customer Support



Speedy Issue recovery



Prioritize Requests



Automated Customer Updates


WHO CAN OPT FOR HAZEL DESK TICKETING SOLUTIONS?




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All Business Size

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All Business Types



WHY HAZEL DESK?


Hazel desk is a complete ticketing solution that helps you to ease out your customer help & communication services so that you don’t miss out any customer query. This software assistance it much more than a helpdesk. It empowers your business with a positive brand image where your customers are happy to choose you.


We Promise


Powerful Helpdesk System
Expert Consultation
Affordable Prices
User Friendly experience
Tailor made Solutions
24/7 Helpline


READY TO EXPERIENCE HAZEL DESK?


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