Today’s patient is like a client, they expect effective treatment, responsive staff, great stay experience and they have a trusted and favourite healthcare provider. To match their expectations and demands, we at Nevpro have developed a solution for healthcare providers to be better marketers. We help healthcare to be more interactive when it comes to retaining clients and to find new clients. From e-mails to a chat session on a social media channel, co-ordinate between service care providers to customer care executive to give the client the best experience possible for them. Retain patients are at a higher rate with our solution, by combining various data metrics such as patient demographics, clinical data, appointment history, hospital interaction history and more to come up with an approach to better engage and acquire new patients and retain old patients by providing a better experience.
After consulting with experts from the field of healthcare, we have understood the nuances of the sector. From MCI companies to laws protecting doctor-patient confidentiality, we have a solution which emboldens th ethics behind the healthcare profession. We @ Nevpro have professionals who have created a tailor-made solution for hospitals with the precision of scalpel instead of a sword.
A healthcare CRM is a solution designed with the client in mind rather than the healthcare provider, while the healthcare CRM can provide some direct benefits to the healthcare provider. The majority of the benefits from the healthcare CRM comes indirectly as a result of better patient engagement, better services provided, hassle-free appointment creations and automated follow up calls. The CRM can send personalized messages, send reminders, and get feedback and suggestions and forward them to the people responsible.
The interactions with personal messages and automated calls can foster a positive attitude and a fruitful relationship. Patients too prefer personalized messages instead of vague marketing messages. This relationship is fostered into a two communication channel with their feedback coming up on different channels from social media to emails. Working on these feedbacks shows them to be a valued client rather than “a” client. Thus retaining their patronship, and their word of mouth marketing, new clients are engaged.
A CRM can do a lot of repetitive tasks usually done by humans, such as follow up calls for feedback, appoint doctors to patients after going through the required speciality, track doctor’s schedule and openings, and more. All this means humans in the customer service section can be engaged in complex tasks making them efficient. Patient records can be safely kept, with different security layers to keep them safe from prying eyes, for example, basic communication details of a client will be displayed along with diagnostic history. Insurance information can be passed along with relevant information quicker than usual time. The usual issues found in the back office of a hospital will be a thing of the past with our healthcare CRM.
How customized can a Healthcare CRM be for me?
We have software experts for your specification to be made, to begin with, we too understand the nuances of a hospital and the different types of them. For example, a long term stay hospital will be more concerned with insurance and billing cycles rather than retaining clients for obvious reasons. Nursing homes won’t be needing an automated appointment module and will be more concerned with the patient’s experience and feedback. So our developers will create a CRM just for your needs and specifications.
Our CRM can generate reports on ROI, patient engagement, individual doctor feedback and on the overall hospital experience. For an individual patient, the CRM can track their engagements, hospital visits, communication engagements and more. The management can see what works in their organization and what does not work. By automating many tasks, hospitals can save costs on back-office operations, reduce patient intaking costs, save paper by digitizing records and they can be accessed safely. By following compliances your organization is not trapped in never-ending red tapes of the authorities as well.
