CRM for Healthcare Industry

Best Customized CRM for Healthcare Industry

Today’s patient is like a client, they expect effective treatment, responsive staff, great stay experience and they have a trusted and favourite healthcare provider. To match their expectations and demands, we at Nevpro have developed a solution for healthcare providers to be better marketers. We help healthcare to be more interactive when it comes to retaining clients and to find new clients. From e-mails to a chat session on a social media channel, co-ordinate between service care providers to customer care executive to give the client the best experience possible for them. Retain patients are at a higher rate with our solution, by combining various data metrics such as patient demographics, clinical data, appointment history, hospital interaction history and more to come up with an approach to better engage and acquire new patients and retain old patients by providing a better experience.

Targeted Implementation

Whatever the expectation from your side maybe? Be it acquiring new patients, retaining new patients or better managing them. We can help you to reach your goal.

Integration

We can integrate our solution with your existing infrastructure to give the familiarity of the old with our new cutting edge solutions.

Appointment Management

Track appointments from the point of filling up of details on a form to when they reach your establishment. Automate notifications messages to follow up messages.

Unifying Channels

We can unify your patient incoming channels from phone calls, social media channels, emails and mobiles apps. All communications can be accessed through a single inbox.

Auto-Assign Appointments

Depending upon the requirements, our solution can auto-assign patients to doctors according to their needs, thus speeding up an otherwise time-consuming process.

Patient records

Safe keep patient records with our solution, the data can be furthermore categorized from basic information to diagnostic history for maximum privacy and security.

MCI Compliance

We follow guidelines as given by the Medical Council of India when it comes to data security. We go above and beyond the industry standards when it comes to compliance.

Insights

Get real-time insights on what’s working for you and what’s not working for you. Analyze the effectiveness of different marketing activities, and get better ROI

Key Benefits Of Healthcare CRM

Our CRM for Healthcare is an asset for any organization, while you cure, our solution gives you the ability to market yourself better to a demographics whose expectations outpace the availability.

EASY LEAD MANAGEMENT

MAINTAIN CLIENT INFORMATION

IMPROVED FOLLOW-UPS

FASTER DEAL CONVERSIONS

AUTOMATED WORKFLOWS

EASY PROCESS MANAGEMENT

Speciality Hospitals

Psychiatric Hospital

Rehabilitation Hospital

Why Choose Nevpro As Your Hospital CRM Software Provider?

After consulting with experts from the field of healthcare, we have understood the nuances of the sector. From MCI companies to laws protecting doctor-patient confidentiality, we have a solution which emboldens th ethics behind the healthcare profession. We @ Nevpro have professionals who have created a tailor-made solution for hospitals with the precision of scalpel instead of a sword.

We Promise

End to End Integrations

Expert Consultation

Affordable Prices

User Friendly experience

Tailor made Solutions

24/7 Helpline

FAQ

How does a Healthcare CRM does it retain old clients and engage new clients?

A healthcare CRM is a solution designed with the client in mind rather than the healthcare provider, while the healthcare CRM can provide some direct benefits to the healthcare provider. The majority of the benefits from the healthcare CRM comes indirectly as a result of better patient engagement, better services provided, hassle-free appointment creations and automated follow up calls. The CRM can send personalized messages, send reminders, and get feedback and suggestions and forward them to the people responsible.

The interactions with personal messages and automated calls can foster a positive attitude and a fruitful relationship. Patients too prefer personalized messages instead of vague marketing messages. This relationship is fostered into a two communication channel with their feedback coming up on different channels from social media to emails. Working on these feedbacks shows them to be a valued client rather than “a” client. Thus retaining their patronship, and their word of mouth marketing, new clients are engaged.

Other than happy patients, what else do I get from Healthcare CRM?

A CRM can do a lot of repetitive tasks usually done by humans, such as follow up calls for feedback, appoint doctors to patients after going through the required speciality, track doctor’s schedule and openings, and more. All this means humans in the customer service section can be engaged in complex tasks making them efficient. Patient records can be safely kept, with different security layers to keep them safe from prying eyes, for example, basic communication details of a client will be displayed along with diagnostic history. Insurance information can be passed along with relevant information quicker than usual time. The usual issues found in the back office of a hospital will be a thing of the past with our healthcare CRM.
How customized can a Healthcare CRM be for me?

We have software experts for your specification to be made, to begin with, we too understand the nuances of a hospital and the different types of them. For example, a long term stay hospital will be more concerned with insurance and billing cycles rather than retaining clients for obvious reasons. Nursing homes won’t be needing an automated appointment module and will be more concerned with the patient’s experience and feedback. So our developers will create a CRM just for your needs and specifications.

How can I know if there has been a difference after using a Healthcare CRM?

Our CRM can generate reports on ROI, patient engagement, individual doctor feedback and on the overall hospital experience. For an individual patient, the CRM can track their engagements, hospital visits, communication engagements and more. The management can see what works in their organization and what does not work. By automating many tasks, hospitals can save costs on back-office operations, reduce patient intaking costs, save paper by digitizing records and they can be accessed safely. By following compliances your organization is not trapped in never-ending red tapes of the authorities as well.