Today most businesses have a high inflow of customers and their reachability is due to the use of dedicated tools of functioning which help them to promote as well as put the business forward to the customers. In this digitalized world of functioning the need for dedicated and well-defined solutions which are reliable as well as advanced to keep up with the modernized trends is what most companies need. One of the major aspects where most businesses struggle these days is the aspect of Customer Relationship Management assisting the prime bread bearer of the business helping the business to bring in more and more customers by pursuing each of them as well as following them up with dedicated aspects as well as activities.

The need for CRM solutions was effectively found for the business during the pandemic era as the entire world was shut down for a while the business strived to exist by adapting to newer forms and adjusting songs with the new normal. However, when the relations were imposed on the restrictions and lockdown were gradually withdrawn the business was faced with another issue of not being able to bring in more and more customers just as in the pre covid era. Certain businesses were clever enough to go with the CRM implementation post this era and during the stage which helped them to stand at the top of the market helping to attract more and more customers.

This blog will provide the right insight on comparing both the Bitrix24 solutions and the Microsoft Dynamics 365 CRM  which will be helpful for the business in the selection process.

1) Introduction

The comparison between the Bitrix24 solutions and the Microsoft Dynamics 365 CRM will provide the rightful insight to the business as well as its managers on the capabilities and the right tool to choose for the operations. In the Thai blog initially you will be provided with an introduction to both the Bitrix24 solutions and the Microsoft Dynamics 365 CRM  and further, we will move on to the aspects of comparing both of these Customer Relationship Management tools based on the common parameters. Finally, you will be briefed on the salient and effective features of the Bitrix24 solutions and the Microsoft Dynamics 365 CRM.

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM is the prominent customer management system which is brought in by Microsoft Corporation which we all know is the solution provider for various aspects and has various products and solutions as well as services to offer in the line up to the customers. Today Microsoft Corporation is labeled as one of the prominent software makers and service providers organization as per the size and the revenue generated.

Microsoft Dynamics 365 is a dedicated Enterprise and Resource Planning business management solution that helps businesses to have reliability and control over the functional aspects. The solution is capable of supporting Multi-languages as well as multiple currencies of operation helpful for the business anywhere in the world and the scale of business whether first national or international. Initially developed for the effective Customer Relationship Management of smaller organizations was developed along with the name and Microsoft Dynamics was labeled. Where the last three digits 365 were also added to the name of the CRM tool the Microsoft Dynamics 365 that we know today.

Bitrix24

Just like Microsoft Dynamics 365, the Bitrix24 is a Customer Relationship Management solution brought in by a privately owned organization delivering solutions to Small and Medium Scale Business helping them to connect with the customers. The solutions offered by Bitrix help to connect customers (Internet), partners (Extranet), and employees (Intranet) of an organization, especially the SMBs.

The Bitrix 24 is a dedicated free cloud open source CRM tool which brings advanced operational capabilities to the Customer Relationship Management aspects. The Bitrix24 services offer complete and effective tools such as Bitrix24 task management, Bitrix24 task automation, Bitrix24 project management, and many more for the complete control and functional monitoring of the various aspects of the business. Moreover, the Bitrix 24 is used by 5 million users all around the world irrespective of the region, sector, and aspects of the business they function with.

As of now, you will be having a basic understanding of the two CRM tools, Bitrix24 solutions, and the Microsoft Dynamics 365 CRM. Let’s now move on to the comparison part helping you to understand which of the solutions mentioned are better for your business operations.

2) Pricing

Pricing is an important aspect to be considered while selecting the Customer Relationship Management tools for the business. Especially when considering CRM for small businesses the pricing aspects should be the primary concern as the investment in the CRM solutions will burn a hole in the budget of the company. Most businesses should do wide research while selecting a CRM implementation. They should always choose the Cost-effective solutions rather than going for the cheaper ones. Moreover, the problem with cheaper CRM solutions or free CRM solutions is that there will be many hidden charges allocated to them.

Bitrix 24

The Bitrix24 pricing starts at 39$ per month which comes on a subscription basis offering the best CRM tool for the business at a lower cost but cost-effective, which most businesses are searching for. Although the Bitrix pricing is on the lower side there is also a free version that is available with minimum functionality for the CRM operations of the business. In addition, a free trial can be availed with the help of the bitrix services provider in India.

Microsoft Dynamics 365

The Microsoft Dynamics 365 CRM is brought in by Microsoft Corporations offering impeccable CRM operation for the business starting at 65$ for a single user for a month. Moreover, you will be able to add additional users to the CRM operations using the Microsoft Dynamics 365 CRM by providing extra money per user for each month. You can get a free trial of the software however there is no free version available like the Bitrix24 solutions.

In comparison, the Bitrix CRM pricing appears to be on the lower side compared with the Microsoft Dynamics 365 CRM. Moreover, the business should opt for the best CRM tools offering the right return on investment, the lower the period taken for the return on investment and the reliability is higher the better the CRM is for the business operations. Therefore along with the Pricing aspects, the business should take into consideration the aspects of the Return On Investment(RIO) which is a major criterion in the selection process of business management and operational software solutions. Let’s now move on to understand the operation business size and scale capabilities of both the CRM solutions in the next section.

3) Target business size

Another aspect while considering CRM application implementation in a business is the operations capability in accordance with the scale of the business in which it is to be implemented. As the CRM platform is crafted dedicated based on the operational needs of the business which is to implementation these solutions should consider the operational capability and the scale of functioning. For this, the business can directly contact the respective CRM software development company or other solution providers who will provide a clearer picture of the operation’s scale of the business for which the respective CRM platform will be suitable. Let’s now understand the operational scales of the business which are suitable for the Bitrix CRM as well as the Microsoft Dynamics 365 separately.

Bitrix

The Bitrix CRM is best suitable for business that runs as small companies, online shops, and sales departments of various companies. Moreover, with the help of the Bitrix services provider in India, the business in India will be able to run the operations of any form of business based on functional needs. The Bitrix consultation services in India will offer the best solution for the Customer Relationship Management needs of your business.

Microsoft Dynamics 365

Microsoft Dynamics 365 is a CRM platform that is a global solution used by businesses that are stretched out throughout the world. Microsoft Dynamics 365 is suitable for any form of business operation whether it’s a startup or a small scale business or a large or multinational organization. The solution providers of the Microsoft Dynamics 365 CRM software development company will be able to craft the perfect solution based on the need.

In comparison, the Bitrix 24 CRM is the best CRM for small businesses as well as companies under the category of medium-scale establishments. However, the operational capabilities, as well as the relevance in operation brought in by this CRM to the business, will be higher than any Customer Relationship Management solutions which are available. On the other hand, Microsoft Dynamics 365 is a world-class solution that can be used for the business on any scale. The support options are the best aspects to be compared to understand the capability of both the CRM solutions which have been discussed below.

4) Support Options

The advanced capabilities of the best CRM software depend not only on the operational aspects of the CRM software but also on the Supporting aspects which help to run the business and take it to newer heights and support the aspects of the Customer Relationship Management. Both the Bitrix24 software as well as the Microsoft Dynamics 365 provides multiple support aspects of operation which are needed for every business. Let’s understand which support aspects are offered.

Bitrix24

The Bitrix24 CRM software is an advanced solution that offers the advanced aspects of the support aspects of the business needs for the effective management of the Customer Relationship Management aspects. In addition, it offers multiple CRM tools which will help with the Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat, and many more which will help the CRM Managers as well as employees to procure and follow up on leads and opportunities. These are certain aspects that will take up the CRM operations to the next level in the company with the help of the Bitrix24 software.

Microsoft Dynamics 365

Just like the Bitrix24 CRM software solution Microsoft Dynamics 365 supports the integration of various aspects of the CRM which are needed for the operation of the business. Microsoft Dynamics 365 supports the Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), and Chat functionalities.

In comparison, both the Microsoft Dynamics 365 and the Bitrix24 software are two of the best CRM software solutions which are available in terms of the support CRM tools which are being embedded or are capable of being integrated. However, in comparison, the only added aspect in which the Microsoft Dynamics 365 provides more support than the Bitrix24 software is the aspect of Phone Support which does not impact the operational capability of the Bitrix24 CRM software. Let’s now move on to understand the integration capabilities of both these CRM solutions in the next section.

5) Integration Capabilities

The operational capability of a CRM software not only depends on its performance but the capability to co-work with other solutions that are used in the business operations and the environment. In regards to the CRM solution, the need to integrate with various sales management solutions will help with the direct generation of the sales orders and other related aspects of the business. Let’s understand how the Bitrix24 CRM software and the Microsoft Dynamics 365 will cope with the integration and understand its capabilities to integrate with the various other advanced business operational solutions.

Bitrix24

The advanced capabilities of integration of the Bitrix24 software help with effective business management where multiple solutions of operations are coexisting for the complete and effective business management aspects. The Bitrix CRM will support the integration of the following solutions:-

• 3CX
• Apache OpenOffice
• Asana
• Asterisk
• Authorize.Net
• Azure Active Directory
• Box
• Braintree
• DocuSign
• Dropbox Business
• Dropbox Paper
• Evernote Teams
• FreshBooks
• Gmail
• Google Analytics 360
• Google Calendar
• Google Docs
• Google Drive
• Jira
• Jotform
• LibreOffice
• Mailchimp
• Mailigen
• Meta for Business
• Microsoft 365
• OneDrive
• Operations Hub
• PayPal
• Pipedrive
• Plivo
• QuickBooks Online Advanced
• Quickbooks Online
• SendPulse
• Stripe
• SugarCRM
• Time Doctor
• UniSender
• WordPress
• Xero
• Zadarma
• Zapier
• Zendesk

With the integration capabilities to integrate all these solutions, the Bitrix 24 CRM will provide the business with effective operational capabilities for the well-mannered Customer Relationship Management operations as well as the complete business management to be run smoothly.

Microsoft Dynamics 365

Microsoft Dynamics is an advanced CRM solution that will be beneficial for the business with its advanced integration capabilities helping to transform the complete functional face of the business. Here are certain of the tools which can be integrated with the Microsoft Dynamics 365:-

• ADP Workforce Now
• Adobe Sign
• Ameyo
• Apttus Contract Management
• AskNicely
• Campaign Monitor
• DocuSign
• Five9
• Gainsight CS
• InsideView
• Lattice Engines
• LinkedIn for Business
• Microsoft Excel
• Microsoft Outlook
• Microsoft Project
• Microsoft SharePoint
• PROS Smart CPQ
• PandaDoc
• Salesforce Sales Cloud
• Sana Commerce
• Soft4RealEstate
• Tacton CPQ
• Sign now

These are the tools and solutions which can be integrated with Microsoft Dynamics 365 which will help with the complete and effective business management aspects for the business along with the effective CRM operations.

In comparison, both the Bitrix 24, as well as the Microsoft Dynamics 365, support the integration of multiple solutions however, the wedge on the number of tools supported by Bitrix 24 is higher in number than the Microsoft Dynamics 365. Let’s now move on to the comparison of the features of both these CRM solutions which will provide you with even more insight into their capabilities in Customer Relationship Management in a business.

Comparison of the features of the Microsoft Dynamics 365 and Bitrix 24

Both the Bitrix 24 as well as the Microsoft Dynamics 365 exhibit various silent features which are needed for the effective management of the Customer Relationship Management operations in business. Let’s compare both its features in understanding the operational capabilities of both the CRM solutions.

1) Operational features of Bitrix 24 CRM

Bitrix 24 is a dedicated CRM software that is needed and effective in business for the complete management aspects of Customer Relationship Management in an organization. With the Bitrix 24, you will be provided with the following features:

• Basic Reports
• Chat functionality
• Data Import/Export
• Online Customer Support
• Version Control
• Document Management
• Project Management
• Contact Management
• Task Management
• Content Management

These are certain of the advanced features of the Bitrix24 software, let’s now move on to the next section where we will understand the advanced features of the Bitrix24 software.

2) Operational features of Microsoft Dynamics 365

Microsoft Dynamics is a CRM solution brought in by Microsoft Corporations offering dedicated aspects of Customer Relationship Management for the business. Here are certain of the salient features of the CRM operations with the Microsoft Dynamics 365:

• Marketing Automation
• Social Media
• Accounting Integration
• Barcode Integration
• CRM Integration
• ERP Integration
• Multi-Language
• Multi-Location
• Purchasing
• Quality Control
• Stock Inquiries
• Supplier Management
• Transfer Management
• Warehouse Management

These are certain of the best and the most salient features of Customer Relationship Management that Microsoft Dynamics 365 brings into the business operations.

Conclusion

In conclusion, CRM software is an essential need in a business that will provide them with lead generation and a way to maintain In conclusion, CRM software is an essential need in a business that will provide them with lead generation and a way to maintain a healthier relationship with their customer. There are numerous Customer Relationship Management tools which are available in the market for the business to choose from however, the problem relays that the more the choices the more difficult will be the selection of the best CRM software for the business.

The Bitrix24 solutions and the Microsoft Dynamics 365 CRM are the two of the prominent Customer Relationship Management tools which are available today offering impeccable operation abilities in bringing in more and more customers as well as managing the existing ones effectively. Web Accessibility plays an important role in this. If you want to know more about what is web accessibility check out here.

The Bitrix24 solutions and the Microsoft Dynamics 365 CRM  are two of the poignant solutions which are used by businesses all around the world for web effective management of the customers. Both the Bitrix24 CRM software as well as the Microsoft Dynamics 365  are two of the prominent solutions available in regards to the CRM tools which are suitable for the business. In comparison, the Bitrix24 CRM software seems to have an extra edge in the operational cap[abailisty of the business compared with the Microsoft Dynamics 365.