Bitrix24 Telephony | Bitrix24 Features | bitrix24 CRM demo

Call Anywhere

Why do you need special IP- telephony equipment when Bitrix24 portal supports Telephony? Using the portal with reliable internet connection, call to any mobile phone or land line, domestically or internationally. You can call from CRM and record the conversations. Since Telephony feature needs internet, Bitrix24 provides a completely integrated high-quality connection which can be accessed with most important business communication tool.

Super Easy, Super Cheap

Telephony is inbuilt feature of all Bitrix24 plans and editions. You don’t need to install additional software or any add-on to access this feature. Most noteworthy, the pricing of Telephony are lower than Skype and most other IP-telephony services. It eliminates cost of telephony equipment purchase. The feature works with all popular SIP phone models and available for free on Android and iOS app.

Business Phone System

In Bitrix24 Telephony, you can decide on phone hours where in; user set preferred calling hours for business. Telephony allows you to set customized Greeting/On Hold/Voicemail recordings. Communication process with features like Queues, forwarding, IVR, auto dialer becomes easy. User can create a Black list to avoid unwanted spam calls. Employee extensions can be created for easy internal communication. Bitrix24 Telephony also supports Call source tracking for marketers (CRM)

Relay phone number

In Bitrix24 Telephony, you can specify any relay phone. The mentioned phone number is for customers to see when you call. To enroll your relay phone number, go to Telephony Settings and enter the desire phone number. You will receive a confirmation code. Adding telephony credits is optional. Bitrix24 Telephony provides detailed call logs that displays the number of phone calls, duration, cost, time and each phone call status.

Rent a number

For a multinational company, managing business with international phone codes can be a hurdle. In Bitrix24, you can rent local phone numbers in 60+ different countries or get toll free ones (1-866), set up call forwarding and call queuing. Create internal phone number extensions for your employees easily. In CRM, you can check all incoming phone call recordings. Most noteworthy, incoming phone calls are auto forwarded to the concerned manager for a specific client or lead.

Keep your number

If you already have cloud PBX, office or can provide SIP-trunk, you can use your existing phone number and use Bitrix24 telephony and CRM features. Well, all this is possible by renting a SIP connector. You get all free incoming phone call and paying for outgoing calls is feasible too. You only pay current rates to your existing telephony provider. This option is open for all Bitrix24 users worldwide even in countries where Vox Implant telephony is not offered. User get 60 minutes free phone calls for testing purpose when configuring SIP connector. Now, connect easy with cloud and self-hosted version of Bitrix24.

SIP phone and softphone support

Connecting to SIP also called VoIP phones or USB phones) and softphones to Bitrix24 is possible. The software supports all SIP phone models. Softphone use is under beta testing and approve vendors include CSipSimple, Zoiper and Media-5. SIP connector and number rental are not required. It is 100% free and supports all Bitrix24 CRM and telephony features.

Calling colleagues

Now connect easily and rapidly with your coworkers. You can see when they are available or offline. Re-routing the web calls to mobile numbers of intranet user is possible and making calls from the messenger interface is just one click away as user does not need to hunt for contact details. Go to the user’s profile or find them in the web messenger Use the convenient calling buttons present in the profiles and the messenger You can even record the call in the messenger’s history Sharing of screens and chat simultaneously is possible in web calling between intranet users.

Calling clients from the CRM

External calling to clients and partners through CRM in Bitrix24 is easy. The system enters time, data of the call and automatically records the conversation. A phone call icon along with list view of contacts, leads and company allows us to make call effortlessly. You are never away from CRM, as the Bitrix24 mobile app allows you to make calls, plan follow-ups, finalize Deal details, and even send invoices. Calling from app is as easy as normal calling from mobile phone.

Callback widget

Callback widget in Bitrix24 is fully customizable and can be embedded into any website. Regular prices are applicable for all outbound calls. The queue settings distribute Callback request, except if the contact is already saved in the CRM. In case of existing contacts, the callback request is directly relayed to the assigned manager. CRM logs all callback requests, saves all conversations and recording.

Built-in telephony

With Bitrix24 Cloud instance, you can call anywhere in the world as you don’t need any setup or configuration. This feature enables you to call any phone number in the world without any hassle. Just open Bitrix24, dial a number on the Dialpad and click "Call" Call straight from your browser or from the Bitrix24 Desktop App Don’t worry about getting IP-telephony equipment for each employee Make and receive phone calls from your smartphone (Android, iOS) You can be sure about Calling from Bitrix24 as it is completely secure. The telephony solution has digitalization, transfer, and protection of the signals too.

Telephony