What are open channels?
Open channels in Bitrix24 connects the user account with popular social networks and messaging platforms, such as Facebook, Skype, Instagram, Telegram, Vibe Slack and many more. All the messages, queries received from different communication platforms are answered by employees via Bitrix24. All interactions are logged and saved inside Bitrix24 CRM. Open channels support intelligent routing, canned replies, queuing, rules, bots and can integrate Bitrix24. Network and website live chat.