What Is Customer Relationship Management/ CRM? | FAQ – Nevpro

1.What is CRM?

The literal and original meaning of the expression “Customer Relationship Management” was, simply, managing the relationship with your customer. Today it is used to describe IT systems and software designed to help you manage this relationship.
CRM (customer relationship management) software is enterprise software that covers a broad set of applications and software to help businesses manage customer data and customer interactions, access business information, run reports, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.
CRM software is an innovative, cost effective way to work. Businesses using CRM software will enjoy an increase in productivity and a reduction in costs associated with developing effective sales, marketing and customer service strategies.

2.What are the benefits of a CRM System?

Our CRM System Software features includes but are not limited to:

  • Maintaining database for all customer, contact, opportunity and activity information
  • Helping generate leads and opportunity management from lead through the sale
  • Improving customer service through timely management of all issues
  • And lots more!

We provide full-featured, flexible and customizable Customer Relationship Management (CRM) software solutions to provide you with the competitive edge your company needs.

3. Who does Nevpro use to host a client’s CRM software?

Nevpro’s cloud CRM (hosted) solution is hosted on Bitrix allowing you to enjoy the many additional features. We deliver a highly available, reliable and secure hosted CRM package.

4.How much time is needed for implementation?

CRM Software implementation depends on many factors including the level of customization and data migration.

5.What if I require technical Support?

We provide support and training to help you make most of the CRM Software for your company.

6.How do I migrate my data into this CRM?

Whether you are migrating from a different CRM software provider or implementing one for the first time, our technical experts will ensure that the implementation is smooth and successful.

Offered as a cloud or on-premise deployment, this browser-based CRM application automates the sales, marketing and customer services areas of your company, delivering the power to create, cultivate and grow outstanding relationships.Our customised customer relationship management software is an innovative, cost-effective way to work. You’ll enjoy an increase in productivity and a reduction in costs associated with developing effective sales, marketing and customer service strategies.

Our CRM software solutions specializes in assisting mid-market companies with sales, marketing, marketing automation, customer service and contact center functions.

    • Nevpro is dedicated to providing organisations with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects.
    • Primary focus of our CRM business solutions: Sales, Marketing, Marketing Automation, Customer Service and Contact Center
    • The CRM is offered as in a cloud/hosted CRM environment as well as on-premise (on-site).
    • We have implemented a number of customer service management systems and are leading partners of Bitrix, the top CRM Software.

 

Nevpro’s customer relationship management software is more than just a software application. It forms the heart and soul of an organization’s technology.

7. What makes Nevpro’s CRM unique?

Here are just a few of the ways we stand out from the competition:

    • Comprehensive bitrix crm providing you with many tools and features.
    • Option of both Cloud CRM or On-Premise CRM.
    • Easy to use and customize.
    • Fast and secure implementation.
    • Best support and training
    • Official and trusted Partner of Bitrix

 

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